PRIVACY POLICY

Rhythm & Relief Inc.

Effective date: June 1, 2026
Website: rhythmandreliefincnb.ca

At Rhythm & Relief Inc., we value the trust of our members, donors, supporters, volunteers, musicians & general public carefully, respectfully, and responsibly.

This Privacy Policy explains what information we may collect through our website, how we use and protect it, when it may be shared, and the choices available to you.

1. About Rhythm & Relief Inc.

Rhythm & Relief Inc. is a New Brunswick nonprofit organization dedicated to providing meaningful support, resources, opportunities, and emergency financial assistance to musicians.

For the purposes of this Privacy Policy, “Rhythm & Relief Inc.,” “we,” “us,” and “our” refer to Rhythm & Relief Inc. and the people authorized to act on its behalf.

2. Information We May Collect

Depending on how you use our website, we may collect the following information:

Contact information

When you contact us, complete a form, register for an event, or request information, we may collect:

Your name
Email address
Telephone number
Mailing address
The content of your message
Any other information you choose to provide

Membership information

When you apply for, renew, or manage a membership, we may collect:

Your name and contact information
Professional or music-industry information
Membership category
Membership application responses
Referral information, when required
Membership status and payment history
Information about how you wish to participate in or support the organization
Any other information included in your application

Donation and payment information

When you make a donation, pay membership fees, register for an event, or make another payment, we may collect:

Your name and contact information
Donation or payment amount
Transaction date
Payment status
Billing information
Information required to issue a receipt or maintain financial records

Payments may be processed through a third-party payment provider. Rhythm & Relief Inc. does not intend to store complete credit-card, debit-card, or banking information on its own website systems. Payment providers may collect and process this information according to their own terms and privacy policies.

Newsletter information

When you subscribe to our newsletter or other communications, we may collect:

Your name
Email address
Communication preferences
Your subscription and unsubscribe history

Website and technical information

When you visit our website, certain information may be collected automatically, including:

Internet Protocol address
Browser and device type
Operating system
Pages visited
Date and time of visits
Referring website
General geographic location
Website activity and interaction information
Cookie and similar technology information

We use this information to operate, secure, maintain, and improve our website.

3. How We Collect Information

We may collect information:

Directly from you when you complete a form, apply for membership, make a payment or donation, subscribe to communications, or contact us
Through our website and the technology used to operate it
Through service providers that support our website, payments, email communications, event registration, or administration
From a Core Member or other person who provides a referral, when a referral is required
From publicly available sources, when appropriate and lawful
With your consent or as otherwise permitted by law

We ask that you not provide another person’s personal information unless you have their permission to do so.

4. How We Use Personal Information

We may use personal information to:

Respond to questions, messages, and requests
Review and administer membership applications
Maintain membership records
Process membership fees, donations, registrations, and other payments
Issue receipts and payment confirmations
Communicate with members, donors, supporters, volunteers, and community partners
Send newsletters, updates, event notices, fundraising messages, and other communications you have agreed to receive
Organize events, programs, meetings, workshops, and organizational activities
Maintain financial, corporate, membership, and administrative records
Prevent fraud, misuse, security threats, and unauthorized activity
Improve our website, programs, communications, and services
Meet legal, regulatory, insurance, accounting, and reporting obligations
Protect the rights, property, safety, and integrity of Rhythm & Relief Inc. and the people we serve
Carry out other purposes that are explained to you when the information is collected

We will not use personal information for a substantially different purpose without obtaining consent unless the use is permitted or required by law.

5. Consent

We collect, use, and disclose personal information with your knowledge and consent, except where consent is not required or obtaining it would be inappropriate under applicable law.

Consent may be provided:

By completing and submitting an online form
By applying for membership
By making a donation or payment
By selecting a subscription or consent box
By corresponding with us
Through another clear action indicating your agreement

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain services, processing a membership, completing a transaction, or continuing particular communications.

6. Newsletters and Electronic Communications

We will send newsletters, promotional announcements, fundraising messages, and similar electronic communications in accordance with Canada’s anti-spam requirements.

Where required, we will:

Obtain appropriate consent before sending communications
Clearly identify Rhythm & Relief Inc. as the sender
Provide our contact information
Include a working unsubscribe option

You may unsubscribe at any time by using the link provided in the message or by contacting us. We may still send administrative messages that are necessary for an active membership, donation, payment, event registration, or other relationship with Rhythm & Relief Inc.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Cookies are small files placed on your device that help websites function and remember information.

We may use:

Essential cookies

These cookies support basic website functions, security, forms, accessibility, payments, and account or session management.

Preference cookies

These cookies may remember choices such as language or display preferences.

Analytics cookies

These cookies help us understand how visitors use our website so we can improve its performance, content, and accessibility.

Third-party cookies

Some website features, videos, maps, social media tools, payment services, or embedded content may place cookies through third-party services.

Where required, we will provide a way to accept or manage non-essential cookies. You may also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect how parts of the website operate.

8. When We May Share Information

We do not sell or rent personal information.

We may share limited personal information with:

Website hosting and technology providers
Payment processors and financial institutions
Email and newsletter providers
Event registration and membership-management providers
Accountants, auditors, insurers, lawyers, and professional advisers
Directors, officers, employees, contractors, volunteers, or committee members who require the information to perform authorized responsibilities
Government, regulatory, law-enforcement, or legal authorities when required or permitted by law
Another organization involved in a merger, restructuring, transfer of programs, or similar organizational change, subject to appropriate privacy protections

Service providers are expected to use personal information only for the services they provide to us and to protect it appropriately.

We may also disclose information with your express consent or when necessary to prevent fraud, respond to an emergency, protect someone’s safety, or defend our legal rights.

9. Information Processed Outside Canada

Some websites, payment, email, cloud-storage, or technology providers may store or process information outside New Brunswick or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, or law-enforcement authorities in accordance with those laws.

We select service providers with privacy and security considerations in mind and take reasonable steps to protect personal information under our control.

10. Protecting Personal Information

We use reasonable administrative, physical, and technological safeguards appropriate to the sensitivity of the information.

These safeguards may include:

Limiting access to people who need the information for authorized responsibilities
Password protection and access controls
Secure website and payment technologies
Confidentiality requirements
Secure storage and disposal procedures
Staff, contractor, director, volunteer, and committee privacy practices
Reviewing service-provider privacy and security measures
Responding to suspected privacy or security incidents

No website, email service, or electronic system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through ordinary email or an unsecured website form.

11. Privacy Breaches

If a loss, unauthorized access, disclosure, or other privacy breach occurs, we will investigate and take reasonable steps to contain the incident and reduce potential harm.

Where required by applicable law, we will notify affected individuals and the appropriate privacy authority. We will also maintain records of privacy breaches when required.

12. Retaining and Deleting Information

We keep personal information only for as long as reasonably necessary to:

Fulfil the purpose for which it was collected
Administer memberships, donations, payments, and programs
Meet legal, accounting, tax, insurance, corporate, and reporting obligations
Resolve disputes
Prevent fraud
Enforce agreements
Protect the interests of Rhythm & Relief Inc.

Retention periods may differ depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it.

13. Accessing or Correcting Your Information

You may contact us to request:

Access to personal information we hold about you
Correction of information that is inaccurate or incomplete
Information about how your personal information has been used or disclosed
Withdrawal of consent
Deletion of information, where appropriate and legally permitted
A change to your communication preferences

We may need to verify your identity before processing a request. In limited circumstances, applicable law may allow or require us to refuse access to certain information. When appropriate, we will explain the reason for the refusal.

14. Children and Young People

Our website and membership services are not intended to collect personal information from children without the involvement of a parent or legal guardian.

A parent or guardian who believes that a child has provided personal information without appropriate permission should contact our Privacy Officer so that we can review the matter and take appropriate action.

15. Other Websites and Social Media

Our website may contain links to social media platforms, payment services, event services, or other third-party websites.

Rhythm & Relief Inc. does not control the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party service before providing personal information.

Information posted publicly on social media, public comments, discussion areas, or similar services may be viewed, collected, or used by others. Please use care before posting personal or sensitive information publicly.

16. Photographs, Videos, and Event Media

Photographs or videos may be taken at Rhythm & Relief Inc. events and activities.

Where appropriate, we will provide notice or request consent before using identifiable photographs, recordings, testimonials, or stories for promotional, fundraising, educational, or organizational purposes.

You may speak with an event organizer if you do not wish to be photographed or recorded.

17. Changes to This Policy

We may update this Privacy Policy when our website, programs, services, technology, or legal obligations change.

The updated policy will be posted on our website with a revised effective date. Significant changes may also be communicated through our website, email, or another appropriate method.

Continued use of the website after an updated policy is posted means that the new policy will apply to information collected from that point forward, subject to applicable consent requirements.

18. Questions, Requests, and Complaints

Privacy Officer - Rhythm & Relief Inc.
Email:rhythmandrelief@proton.me
891 Coy Road, Ripples E4B 1T5 - Telephone: 506-262-5114

Please include enough information for us to understand and respond to your request. Do not include highly sensitive information in an ordinary email.We will review privacy concerns fairly and take appropriate steps to resolve confirmed issues. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or another privacy authority with jurisdiction over the matter.

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